A.

LEGAL/OPERATIONAL  REQUIREMENTS

Must have a valid Business License

Must have public liability insurance cover

B.

INFORMATION & TRAINING

All items current prices must be available/visible at all times

Must have completed and passed the Tourism Handicraft Training Program offered by the Center of Excellence for National Tourism or any other recognized by NTP

C.

ASSOCIATION

Must become the member of National Tourism Association or any other recognized by NTP

C.

COMMUNICATION

Operations must be able to cater to English and/or Urdu speaking tourists

D.

PRESENTATION

All staff must be presentable during operating hours

All staff must be neat, tidy and well groomed. Concessions for long beards will be made due to cultural reasons

E.

IDENTIFICATION

Must provide the following:

·    Staff name badges for all staff

F.

ENVIRONMENT

Rubbish (waste) must be collected and disposed of appropriately

I.

SAFETY & EMERGENCY PROCEDURES

Must have fire evacuation procedures

Must have first aid kit available on shop

All employees must have attained a lifesaving skills and certificate in first aid (from any recognized institution or can avail from Center of Excellence for National Tourism “CENT”)

Must ensure employees have knowledge of fire equipment use, emergency and evacuation procedures

Must ensure detailed emergency contact numbers are visible