A. |
LEGAL/OPERATIONAL REQUIREMENTS |
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All operators must have a valid Business License |
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DTS or any other licenses, regulations, permits and clearances as required by Pakistan Law. |
B. |
ASSOCIATION |
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Must become the member of National Tourism Association or any other recognized by NTP |
B. |
MANAGEMENT/ADMINISTRATION |
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Must employ, in a senior position, an individual who has been actively engaged in the business of packaged travel for no less than a year. |
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The administration should provide and have access to the following: |
· Customer waiting room with no less than 3 chairs |
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· Must allow good ventilation in the office |
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· Internet, telephone and printers set up |
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· Sufficient lighting |
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· Computerized booking system |
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Must have toilet for staff and clients (clean and well maintained) including hand basin in the toilet |
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Must engage in the business of conducting or arranging packaged tours. |
C. |
COMMUNICATION |
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Operations must be able to cater to English and/or Urdu speaking tourists |
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Must promote tour products that are accredited by the Government Agencies and NTP |
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All staff must be well conversed with tourism information |
D. |
PRESENTATION |
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Staff must be neat and tidy and well-groomed at all times. |
E. |
TOOLS & EQUIPMENT/ SAFETY & SECURITY |
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All vehicles used must meet Land Transport Authority requirements |
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Must have a vehicle inspection checklist to ensure the following before picking up customers: |
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· Vehicles are clean and tidy |
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· Air-conditioning is in good condition |
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· Must have appropriate tools and spare tyres |
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· Must have first aid kit available in all vehicles |
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All tour guides must have attained certificate in first aid (from any recognized institution or Center of Excellence for National Tourism “CENT”) |
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All vehicles used must have fire extinguisher available |
F. |
ENVIRONMENT & SANITATION |
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Must ensure rubbish is collected, separated and disposed of appropriately |